Last updated: 22 September 2026
We understand that plans can change. This policy explains when a Form & Frond order can be cancelled or changed.
Cancellation requests
To request a cancellation, email support@formfrond.com as soon as possible with your order number and the email address used at checkout.
We can cancel an order only if the request is received and processed before the order enters fulfilment or is dispatched. Because orders may be prepared quickly, cancellation is not guaranteed.
After fulfilment or dispatch
Once an order has entered fulfilment or has been dispatched, it can no longer be cancelled. After delivery, you may request an eligible return under our Return and Refund Policy.
Order changes
Requests to change an item, quantity, or delivery address must also be made before fulfilment. We will try to help, but changes cannot be guaranteed once processing has begun.
Refunds for approved cancellations
If a cancellation is approved, the refund will be issued to the original payment method. Processing times vary by bank or payment provider.
Cancellations by Form & Frond
We may cancel an order if an item is unavailable, payment cannot be authorised, order information is incomplete, or fraud or misuse is suspected. If we cancel after payment has been collected, we will refund the affected amount.
Contact
For cancellation help, email support@formfrond.com.